As the way we work changes, so does the way we work with technology. Jumping between various platforms to access client notes or information, being tied to the office to get work done, or being unreachable out on site or on the road, are scenarios that will seem all too familiar for many.
Now, there are solutions like unified communications that allow teams to connect and collaborate more efficiently in the office, at home or on the road. Unified comms helps to unify your workplace. Tools like cloud calling, video conferencing, file sharing, and team chat, mean that teams can have access to a variety of communication channels all within one centralised platform.
Telstra Calling for Office 365, Cloud PBX Calling and Telstra IP Telephony (TIPT) are just some of the many different unified comms solutions available for businesses. The nature of unified comms means it’s highly malleable in order to help address each business’ specific needs. With a myriad of different communication and collaboration tools available within different solutions, it’s important to take the time to understand what your team needs to optimise operations.
Let’s talk benefits
At TBTC Victoria East, we’ve witnessed first-hand the 5 top benefits that businesses are experiencing when operating within one cohesive platform.
1. Stay connected regardless of location
Remote work has been steadily on the rise over the last couple of years, and appears to be here to stay. What at first was difficult to support due to premises-based tech has come leaps and bounds in efficiency, as businesses have had to adopt technology that facilitates a decentralised workplace.
Unified comms has created greater flexibility for employees and a more agile workplace. Teams have access to a consistent set of applications and tools, enabling remote workers to better connect and collaborate as if they were in the office, as well as helping site-workers remain contactable by their team and clients.
2. Greater communication and collaboration
When your employees come together to work in teams, unified comms can provide the right tools and applications to help facilitate effective communication and collaboration. With dispersed workforces and decentralised operations as the new norm, teams rarely meet face to face. Tools like team chat, file sharing and video conferencing can help make this possible, allowing teams to connect with each other, with clients, and across departments, from more locations or time zones. With your whole business using the same platform, everyone is accessing the same applications on their desktop, laptops and mobile devices – keeping everyone on the same page and connected from more places.
3. Scale up and down as needed
With unified comms providing such high levels of integration, solutions can be scaled up or down to align with shifts in your business. You don’t have to worry about purchasing and managing bulky on-premises servers or physical hardware costs – features can be added or removed as needed. Certain solutions can also help provide a more agile platform for accommodating sudden or short-lived spikes – simply scale up for the period needed, then scale back down.
4. Improved productivity
Spend less time playing phone tag, chasing down files from team members or travelling for meetings, and spend more time getting on with the important things. Small timewasters can accumulate to big chunks of downtime for any business. By using a platform that improves the efficiency and speed with which tasks are completed, while also creating an opportunity for effective multi-tasking and collaboration, productivity has the opportunity to skyrocket. Your team have access to the right tools from a single platform, making processes simpler.
5. Consistent customer experiences
Most companies’ success and longevity can be put down to how well they serve their customers and continue to improve their experience. Unified comms can give your team the ability to see incoming calls, chats or emails from any device at any time. When customers contact your business, the notes and important information associated with the contact can be accessed by all team members. This can help lead to faster resolution times and demonstrate the business’ value to your customers. In turn this can assist in creating a more seamless experience internally and a more consistent experience externally.
How TBTC Victoria East can help
Our advisors at TBTC Victoria East can help make unified communications simpler for your business. We’ll ask questions like how you connect with customers, the types of files you share, and where your workforce operates from. We’ll work with you to understand your strategic goals and make recommendations to turn technology into opportunity now and in the future. Let’s get connecting. Let’s talk.
